We have been using Catenda Hub for user feedback since 2021.
This feedback is maintained in the a topicboard called User Voice.

Through direct conversations with our customers, users and resellers, we take note and promote to our Product team improvements and new features that could improve the day-to-day operations in their Catenda experience.

Below is the list of what our team has delivered so far. And more is coming.

Stay tuned!

This Article contains the following sections:

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The user voice pyramid consists of 6 stages that topics can move up and down in

When there is time between bigger assignments developers will be able to start work on any of the topics from the short list.

Topics that have been qualified by the customer success team will be looked at by developers. They will look at the topic and discuss the feasibility of this change.

The developers keep a short list of topics that are clearly defined and scoped.
Whether a topic gets chosen to be worked on or not can depend on a variety of factors:

Before each development period developers will look through the user voice topics that have been qualified by the customer success team.
They will discuss the topic to get a sense of how long it might take to make this change and describe any unforeseen technical challenges that could arise during the development of this change.

If a topic is qualified by the product team and its timeframe allows for the change to be made in the timeframe between bigger tasks it can be added to the short list.

If a user voice topic is expected to take one ore more full development periods the topic will be assigned to the road map.

Every 3 months new topics are qualified.

The status of topics that are unclear will be changed to clarification.
Topics that have enough information and have been qualified go on to be qualified by the product team.

If a topic needs more information it can be marked for clarification upon which more information will be added or more information will be requested from the user asking for this question. When this happens it can take longer for a topic to go through the process so the more information is added to the topics in the form of information or use cases the more likely it is that a topic will get qualified.

A user voice topic starts out as a question to one of our employees by a user.

Questions can be asked in person, via email or through our the black chat button next to your profile picture on the top right of the page.

They are best asked by clicking on the bubble, clicking on the messages menu and then clicking on the "feedback form 🎫" option.

a topic will then be made explaining the situation.
If a topic already exists the user will be added to the list of people asking about this specific topic.
Customer success representatives will then state their priority given to this topic through the use of custom fields which will influence how likely it is that a topic gets qualified.

These are requests that do not fit the pattern of a regular user voice topic

If a user voice topic is expected to take one ore more full development periods the topic will be assigned to the road map. If enough users ask about a road map topic we will be able to prioritize this topic to be tackled in one of our future development periods.

If it is decided that a topic is not feasible to implement at any stage of the process it will be marked as rejected.

The Catenda project will remain an internal project.
This means that we cannot display these topics publicly.
We want to be as transparent as possible however so if you are ever wondering about the status of a user voice topic feel free to ask support for an update!