There are several situations which can cause you not to receive emails.

Some reasons this could happen listed below.

If you are not receiving any emails from us the emails are not getting sent the right place or your account has either been blocked to prevent spam.

Please check your spam or junk inbox to see if the email may have ended up there.

Should our email not arrive at your email address due to missing inbox or network spam protection your email will be blocked by us.

Keep in mind that some mail servers take up to 24 hours to synchronize the inbox of a new account. Therefore please wait 24 hours after creating the email address before making an account.

If your email address was deactivated at any point and our mail server attempted to send an email to it, this email will not have been able to arrive and the address might have been blocked. If you for example left a company an joined it again at a later date your email address may have been blocked.

If your company uses MailInBlack we might need to whitelist your email manually. This can take a few hours.

If you are receiving project invitations, shared document collections or bookmarks but no notifications your account is most likely not verified.

If you created an account on the sign-in page you will have gotten the following email.

If your account has been created for you or if you did not receive this email somehow your account email will not be verified.
If the email of an account is not verified a gray bar will be displayed towards the top of every page. This gray bar can look somehething like this:

Please verify your email address to receive email notifications.

If you click Verify mail address, the following email will be sent to the address connected to your account.

In Catenda the Gray bar will then look like this:

The email that is sent can looks something like this:

Click on the link in this email to verify your email.

After successfully clicking the verification link in the email the gray bar should no longer appear in your Catenda sessions. In your current session you can once again click on verify in the gray bar to make it disappear.

If you therefore need any help receiving emails you can always contact us via email at support@catenda.com or via the black chat button next to your profile picture on the top right of the page where you are reading this article.
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