You will be able to find the Multi Factor Authentication (MFA) settings on the authentication page which is a sub page to the account page.
Multi Factor Authentication (MFA) requires entering a code received via your mobile device as well as your username and password, when logging on to Catenda Hub. When an organization requires MFA it's applied at a organization level. All projects belonging to that organization will then require MFA to access their projects. This will force all users to enable MFA to access projects belonging to that organization.
This page contains information about the following topics:
Enabling MFA
Log onto Catenda Hub and go to the Account page:
Click on the Authentication tab:
Scroll down to the section for MFA:
Click on Enable MFA
Authentication app
You will need to install an authentication app that you trust on your mobile device.
We recommend the Google Authenticator and the Microsoft Authenticator but you can theoretically use any application that supports the connecting of MFA / Two factor authentication.
Google Authenticator
Click on the plus on the bottom right and Scan a QR code.
Here you will scan the QR code that the authentication page gives you.
Alternatively you can use your camera to scan the code and type in the setup key that you see in the URL that is opened.
Microsoft Authenticator
Make sure you are in the Authenticator menu on the bottom.
Note: make sure you are not in the Verified IDs menu as you can scan a qr code here but this will not work.
Next click on the plus in the blue bar on the top right.
Select Other account (Google, Facebook, etc.)
Here you will scan the QR code that the authentication page gives you.
Alternatively you can use your camera to scan the code and type in the secret key that you see in the URL that is opened, Account name can be anything.
Once enabled you will need to have your mobile device at hand every time you log onto Catenda Hub.
After successfully enabling MFA you will see this message.
Modifying MFA
After connecting an MFA code you can safely edit the account name of the code.
You can do so in the following ways:
Google authenticator
Long press the code
Click on the pencil on the top right to change the name.
Microsoft authenticator
Click on the code.
Click on the gear button on the top right
Click on the pencil the change the name
Transferring MFA
It is only possible to use one device at a time. If you wish to start using a new device you can use the same MFA app on the new device and transfer the code from the old device.
Google authenticator
Old device:
Tap on the hamburger menu top right
Tap on Export accounts
Select the accounts you wish to export
New device:
Tap on the hamburger menu top right
Tap on import accounts
Tap on scan QR code
Scan the QR code that is displayed on the old device when you went through the export process.
Microsoft authenticator
Old device:
Tap the hamburger menu top right
Turn on backup
New device:
Install and open the Microsoft Authenticator app on your new device
Tap "Begin Recovery."
Note: Do not set up any accounts using Microsoft Authenticator until after you have used the Recovery tool because it will overwrite matching site accounts.
Disabling MFA
You can disable MFA by clicking the disable button shown above, then entering your password to confirm. After disabling you no longer be able to access projects requiring MFA.
After disabling the code on Catenda Hub, the code will remain on the application that you connected with. This code will now be useless and can safely be deleted.
How to delete the old code:
Google authenticator
Long press the code
Click on the trashcan on the top right.
Microsoft authenticator
Click on the code.
Click on the gear button on the top right
Click on remove account
Who can enforce MFA on projects?
Enterprise customers can request an organization option to be turned on which makes it so that all users that are part of their projects have to use MFA to enter the project.
To enable MFA on your organization's projects, contact Catenda support. When MFA is required on an organization's projects you will see this message when attempting to open the project.
