There are several ways to deny access to places on Catenda Hub. Users who are only used to seeing pages they have access to might be surprised or confused when they attempt to follow a link that they expect to contain content.
In this support article you will be able to find screenshots of what you can expect a page to look like when you do not have access to the content on the page you are trying to access.
If you try to follow a link to a place on Catenda Hub where you do not have access to, the page will load, but you will not be able to see its contents.
This page contains the following topics:
Organization access
https://hub.catenda.com/orgs
This is what the page can look like when the user has is not the owner of any organizations.
Project access
Projects page
This is what the page can look like when the user has successfully been able to log into their account but does not have access to any projects
Project access
This is what the page can look like when the user has tried to access a project that they are not a member of.
Topic access
No access to a topic board
This is what the page can look like when the user has tried to access a topic board that they do not have access to.
Document access
No access to a folder
This is what the page can look like when the user has tried to follow a link to a folder that they do not have access to.
No access to a document
This is what the page can look like when the user has tried to follow a link to a document that they do not have access to.
No document revisions
This is what the page can look like when the user has access to the document but does not see any revisions.
One reason for seeing this page could be that there are no revisions.
This can happen when a model is made on the models page.
A document with the same name as the model and no revisions is then created and linked to the model.
In the document structure the revision column will be empty and you will see "no revisions" written in the revision name column.
Another reason this can happen is if there are no public revisions in the document but there are draft revisions. If the user has read access to the document and has been denied access to read draft documents in project settings.
In the document structure the revision column will be empty and you will see "x new drafts" written in the revision name column.
Model access
Models page access
https://hub.catenda.com/project/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/models
This is what the page can look like when the user has tried to follow a link to the projects models page and opened the revision selector in the 3D viewer in a project where they do not have access to any models.
Model page access
https://hub.catenda.com/project/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/models/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
This is what the page can look like when the user has tried to follow a link to a models model page without having access to the document-model connected to the model.
