The black message button can be found on the top right next to your profile picture after logging in to Catenda Hub:
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On our support pages you will be able to find this button on the bottom right:
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The following menus can be found after opening the support bubble:

This is the default menu that opens when you open the support bubble.

On the top right you will see pictures of the customer support representatives that are currently active.

This button will let you start a new message.
Here you can ask us anything you would like to know from information about a tool, feedback about things you would like to see, reporting about something that is not working or questions about your existing/potential Catenda account.
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Automatic answer
If the information you are asking about is available on our support pages an AI bot will formulate a summary based on the information that is available across the different support articles in your language.

After the automatic answer you will be able to continue asking questions for a short amount of time before your conversation is handed to the support team.

Include -ai in your question for your question to be handed to the support team right away.

Expected reply time

After being handed to the support team the expected reply time for the period in which you asked your question will be shown and a suppor representative will answer as soon as they become available.

Here you can find the installation files for all our plugins in external programs.

Click here to start searching the help pages.

By default it will search in the language you have your browser language set to.

There is often more information available in English.

To find English articles you can go to support.catenda.com

Below the search bar you will find following recommended pages:

Step 1 - Account setup

Summary of most important shortcuts and basic controls

The latest changelog

Here links to playlists with different videos are available.
Read about interacting with playlists here.

This will show the status of our current services

Clicking on this will take you to status.catenda.com where you can subscribe to updates about our server status.

Here you will see information about the uptime of our servers for Catenda Hub, Catenda API (Boost) and Catenda DUO

You will also be able to find past incidents here.

Click here to see an overview of your past conversations with us.

Click on any of the conversations to open it up.

Here you can send a new message

This menu is not visible by default.

If you have reported a ticket or if a ticket was made for you by a support representative this menu will appear.

Here you can keep track of your previous feedback, bug reports or feature requests.

If there is any progress on any of your requests you will be notified here and via email.

Here you can search our support pages.