Both in your notification settings and in your project notification settings you will be able to configure which notifications you would and would not like to receive.

This article will describe what each notification does and when it gets sent.

This is what these notification can look like:

This article contains information about the following topics:

There are some notifications that will be sent even if you have unchecked all the checkboxes. If you turn off notifications completely with the on/off button on the top right these notifications will not be sent either.

Any type of import or export that processes in the background will produce a notification about the result of the import whether it has imported or failed.

All - Default

A new model is created

A new revision is imported

A new export is created

Checkin failed - If the formatting of your IFC file is somehow not recognized by our system

Import failed - Could happen if your connection was interrupted while uploading.

Import completed - When a model is finished processing

Export success - When you model export has successfully finished zipping and is ready for download.

A new issue is created

This is the only notification you get about an issue if you are not following the issue

Assignees, requestees and members that are mentioned in issues are automatically following the issue and will get the notifications below.

An issue is assigned to me

An issue is mentioning me

assigned to me

requested by me

followed by me

If you are neither the assignee nor the requestee of the issue but are following the issue you will get this notification.

This can happen if you were previously assigned, requester, mentioned or manually followed the issue. If you would not like future notifications of this issue you can unfollow the issue in its right information panel.

assigned to me

requested by me

followed by me

If you are neither the assignee nor the requestee of the issue but are following the issue you will get this notification.

This can happen if you were previously assigned, requester, mentioned or manually followed the issue. If you would not like future notifications of this issue you can unfollow the issue in its right information panel.

assigned to me

requested by me

followed by me

If you are neither the assignee nor the requestee of the issue but are following the issue you will get this notification.

This can happen if you were previously assigned, requester, mentioned or manually followed the issue. If you would not like future notifications of this issue you can unfollow the issue in its right information panel.

Import failed

Import completed

Successfully imported BCF to <Issue board>

Successfully imported PDF to <Issue board>

Successfully imported Excel to <Issue board>

Export failed

Export success

Successfully imported BCF 3.0 to <Issue board>

Successfully imported BCF 2.1 to <Issue board>

Successfully imported BCF 2.0 to <Issue board>

Successfully imported PDF to <Issue board>

Successfully imported Excel to <Issue board>

A document or a folder is created

A new document revision is uploaded

A document or a folder is deleted

I am set as the publisher in an approval request

A team I am a member of is set as the publisher in an approval request

I am set as a reviewer for an approval request

New comment in approval request

Zip extraction complete

You will get this notification after successfully importing a zip folder.

Your zip download is ready

If you have downloaded multiple documents at once a zip will be prepared.
This zip can be downloaded from the notification at any time even if you should close the browser and re-open it.

Click on the "Click to download (...MB)" text part of the notification to download the zip file.

If you just click on the notification it will just refresh the page.

The name of the downloaded zip will be <Download GUID>.zip in contrast to the name of the zip you automatically get if you wait for the zip to finish zipping after clicking on download which is <Projectname>-<Documents>-<Timestamp>.zip

Virus found in document

If a document is detected to be infected with a virus a notification will receive a notification regardless of email summary setting.
A notification will also be sent to the administrators in the project of the infected document.
The notification will state who uploaded what document where.

If your email notifications are completely off this notification will not be sent as an email notification. You will still get the notification in Catenda Hub even if Catenda Hub notifications are turned off.

Followed a collection

If a you or a team you are part of was added as follower to a collection you will get this notification.

Unfollowed a collection

If a you or a team you are part of was removed from a collection you will get this notification.

Collection deleted

If a document collection that is shared with the project is deleted you will get this notification.

Collection finalized

If you or a team you are part of is set as follower of a collection and the collection is finalized you will get this notification.

Collection made private

If you or a team you are part of is set as follower of a collection that is shared with the project and the collection is made private you will get this notification.

Collection updated

If a collection is shared with the project and you or a team you are part of have been set as a follower you will get this notification.

Collection shared externally

If an administrator shares a collection made by you externally you will get this notification.

A person is invited to the project

New invite - If another user sends out a new invite you will get a notification describing which user has been invited by who.

A new user has joined the project

New member - If a user accepts an invitation sent by another user you will get a notification that a new member has joined the project.

A member is added to a team

Project name - projects=<Project GUID>

Amount of notifications per page - limit=<Notification amount>

Note that it might take longer for the page to load with more notifications.

Current page of notifications - page=<Page number>

Notifications about links shared with users via the sharelink function will always create notification for the user even if they have notifications turned off.
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