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Catenda Site - Troubleshooting

Sjaak Velthoven avatar
Written by Sjaak Velthoven
Updated over 2 weeks ago

No connection to the network

Projects that have not previously been loaded will show the following error message when they are attempted to be opened without connection to the network:

To use a Catenda project in Catenda Site without connection to the network, please open the project with connection to the network first.

Topics not synchronizing

If changes have been made on Catenda Site that are not seen in other sessions they likely still have to be submitted in the outbox on the top right of the topic board.

MFA code required

If you see the following message telling you that Multi-Factor Authentication is required when trying to open a project, please log into your Catenda account via a browser and configure a code-pairing in your account settings.

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