The following topics are described in this article:

Projects that have not previously been loaded will show the following error message when they are attempted to be opened without connection to the network:

To use a Catenda project in Catenda Site without connection to the network, please open the project with connection to the network first.

If changes have been made on Catenda Site that are not seen in other sessions they likely still have to be submitted in the outbox on the top right of the topic board.

If you see the following message telling you that Multi-Factor Authentication is required when trying to open a project, please log into your Catenda account via a browser and configure a code-pairing in your account settings.

On some Android phones and tablets, Catenda Site cannot be found by searching in Google Play, and Google Play shows the message "This app isn't available for your device because it was made for an older version of Android" instead:

This is not a problem with the device: the device can run Catenda Site, but Google Play no longer offers it there in search.

It can happen on a device that had Catenda Site installed before and has since been updated to a newer version of Android.

On such a device, a Google Play search may show only Catenda (Early Access), which is a different app: see Download your mobile app Catenda.

To install Catenda Site on the device, install it from the Google Play website:

The app is installed on the phone or tablet the next time it is connected to the internet.

After this, Catenda Site can be updated, removed and installed again from Google Play on the device itself.

If the phone or tablet is not in the list of devices, contact support at support@catenda.com.